Refund Policy – SpotlessSpin

At SpotlessSpin, we are committed to providing top-quality laundry services and ensuring customer satisfaction. Our refund policy is designed to ensure transparency and fairness for all customers. Please read this policy carefully as it is linked to our Service Agreement.

1. Eligibility for Refunds

Refunds will be considered under the following circumstances:

• Damaged or Missing Items: If your laundry items are damaged or missing as a direct result of our service, you may be eligible for a refund. We must be notified of any issues within 24 hours of receiving your laundry.

• Service Not Delivered: If we fail to complete the agreed-upon laundry service (e.g., failure to pick up, process, or deliver within the specified time frame), a refund may be issued.

2. Conditions for Refunds

• Inspection Process: We will conduct a thorough investigation to confirm that any damage, loss, or service failure was due to SpotlessSpin’s handling and not caused by pre-existing conditions, incorrect use, or lack of care instructions from the customer.

• Limitations: SpotlessSpin uses cold water washing and high-heat drying processes as outlined in our Service Agreement. Claims related to damages caused by these processes (e.g., shrinking or fading) will not be eligible for a refund, as they align with our service procedures.

• Special Instructions: It is the customer’s responsibility to provide any specific care instructions for delicate or specialty items at the time of booking. Failure to do so may void the eligibility for a refund.

3. Refund Request Procedure

• To request a refund, please contact us at [email address] within 24 hours of receiving your laundry. Include details of the issue, along with photos if applicable.

• Once your claim is reviewed and approved, we will process the refund within 5-7 business days via your original payment method.

4. Non-Refundable Services

Refunds are not issued for:

• Change of mind after the service has been provided.

• Issues arising from incorrect addresses, special instructions, or failure to provide access for pickup or delivery.

• Minor issues such as wrinkles or slight color changes, which are normal occurrences during the laundering process.

For more details on your rights and responsibilities, please refer to our Service Agreement.

If you have any questions regarding this policy, feel free to reach out to our support team. We are here to assist you!